Please take note due to the outbreak of COVID-19, please expect a possible delay in the processing and delivery of shipments during this period. We seek your understanding and apologies for any inconvenience cause. Thank you!
How much would our shipping cost?
SingPost Standard mail - S$1.40
SingPost or Ninja Pack Registered mail - S$3.90
How long would the shipping be?
For Local Mail:
All of your orders takes 3-5 working days for us to prepare. As for delivery about 2-3 working days depending on delivery method, so you can expect about 7-10 working days to receive your order
What are our exchanges & returns arrangement?
We are happy to offer exchanges within 7 days for all items purchased if the following conditions are met:
An original receipt/e-receipt is presented within 7 days of purchase, and
Product is in sellable condition with its original packaging, and
You are exchanging for something of same or higher value.
Exchanges for items of a lower value is possible but we will not be able to refund the balance in cash.
Valid for one-time exchange only.
We are happy to offer returns within 7 days for any defective items that you have purchased if the following conditions are met:
- Item purchased has a manufacturing defect, and
- An original receipt is presented within 7 days of purchase.
How do i make a Corporate / Bulk Order?
Get in touch with us at email@example.com & we'll do our best to help you!
What's our pre-order process?
The product is not currently in stock and you must place your order if you'd like to secure your selection before the item arrives with us. Your order may take up to 3-4 weeks to be processed and readied for collection/ delivery/ shipping. Do note that pre-orders cannot be cancelled/refunded once placed.
For any questions with regards to these terms, do get in touch with us at firstname.lastname@example.org & we'll do our best to assist.